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Support & Assistance Hub
Canadian technical expertise at your service. Whether you need documentation or human intervention, our support hub is here for you 24/7.
Knowledgebase
Browse our knowledgebase to find step-by-step guides and solutions to common technical issues.
Browse ArticlesTicket Support
Need human help? Open a support ticket to talk directly with one of our Canada-based experts.
Open a ticketNetwork Status
Check the real-time status of our infrastructure and data centers in Montreal and Toronto.
Live Status
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Our Commitment to Excellence
We provide 24/7/365 technical assistance with guaranteed response times based on your service tier.
24/7 Human Desk
Talk to real humans, not bots. Our desk is staffed around the clock by experts based in Canada.
Proactive Monitoring
We often fix infrastructure issues before you even notice them, thanks to our internal monitoring.
Migration Assistance
Need help moving? Our support team handles the heavy lifting to get you online at CyberNet.
Emergency Response
Critical outages are escalated to our senior engineering squad with a sub-15 minute target.
Multilingual Experts
Full bilingual support in English and French, respecting the Canadian business landscape.
Documentation Hub
Extensive knowledgebase with step-by-step guides for cPanel, Plesk, and cloud management.
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Our Resolution Lifecycle
A systematic approach to solving your technical challenges with speed and precision.
01
Instant Triage
Tickets are automatically categorized and routed to the specialized department.
02
Engineer Analysis
A senior technician reviews your request and performs a deep-dive diagnostic.
03
Direct Fix
Resolving the issue at the source while maintaining service stability.
04
Knowledge Loop
Every complex fix is documented in our private KB to improve future response speed.
Help & Billing FAQ
Common questions about managing your account and getting help.
Response Commitment
Cybernet provides 24/7 bilingual support to all Canadian nodes. Target response latency: < 30 minutes.
Our average response time is under 30 minutes for technical tickets. Critical infrastructure issues are handled immediately.
Yes, our Business and Enterprise clients have access to direct phone support and dedicated account managers.
Absolutely. 100% of our support staff and infrastructure engineers are located in Canada.
We support server and infrastructure issues. For application-level coding help, we offer specialized maintenance plans.
Log in to your Client Portal and click on "Open Ticket". You can also email support@cybernet.host.
We support standard CMS installations (WordPress, Joomla). For proprietary apps, we provide infrastructure-level assistance.
Technical support is available 24 hours a day, 7 days a week, 365 days a year. Billing is available M-F 9am-5pm EST.
Yes, we offer fully managed OS and application support for VPS and Dedicated clients as a monthly add-on.
Yes, our senior engineers can help design and deploy custom network or server configurations for your specific needs.
We are here to help 24/7
Our senior Canadian technicians are standing by to resolve any infrastructure challenge you face.
