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A runbook is a specific, written set of steps for handling a known type of emergency — written calmly in advance, not improvised during a crisis.
Common Scenarios Worth Covering
Site down, suspected hack, expired SSL certificate, and payment processing failure are all common enough emergencies to deserve their own documented response.
What a Good Entry Includes
Who to contact, exactly where to check first, and the specific steps to take — detailed enough that someone unfamiliar with the situation could still follow it under pressure.
Keep It Accessible
A runbook stored somewhere inaccessible during an actual outage (like behind a login on the site that's currently down) defeats its own purpose — keep it somewhere reliably reachable.
