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If only one person truly understands how your website works, that's a real operational risk — documentation turns tribal knowledge into a durable asset.
What to Document
Login credentials (stored securely), hosting and domain details, key third-party integrations, and any unusual custom configurations all belong in a central record.
Keep It Updated, Not Just Created Once
Documentation written once and never revisited becomes misleading over time — treat it as a living document updated whenever something meaningful changes.
Where to Store It
A secure, access-controlled location — not a random personal notes app — ensures documentation survives staff turnover and remains available when actually needed.
