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Troubleshooting

What to Do When an Email Attachment Won't Send

Published on Apr 25, 2026 0 views

A failed attachment is usually about hitting a specific limit, not a general email malfunction.

Size Limits

Most mail servers cap attachment size, commonly around 25MB — check your specific mailbox settings if a large file consistently fails.

Blocked File Types

Certain file extensions (like .exe) are commonly blocked by mail servers as a security measure against malware — renaming or zipping the file sometimes gets it through.

The Recipient's Limits, Not Just Yours

Even if your outgoing limit allows a file, the recipient's inbox might reject it based on their own mail server's limits — worth confirming with them if the issue is one-sided.

The Reliable Alternative

For large files, sharing a download link (via cloud storage) instead of a direct attachment sidesteps size limits entirely.

Further Reading


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