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FTP (File Transfer Protocol) lets you upload, download, and manage your website files directly from your computer — useful for larger sites or when you prefer a desktop tool over Plesk's browser-based file manager.
1. Find Your FTP Credentials
Your primary FTP login was created automatically when your hosting was provisioned. You can find or reset it in Plesk:
- Log into Plesk and go to Websites & Domains.
- Click FTP Access for your domain.
- Note your FTP username and host (usually your domain or server IP). Reset the password here if needed.
You can also create additional, restricted FTP accounts (e.g. for a developer who only needs access to one subfolder) from the same screen.
2. Download an FTP Client
We recommend FileZilla — it's free, available for Windows, macOS, and Linux, and works reliably with Plesk.
3. Connect to Your Server
In FileZilla's Quickconnect bar at the top, enter:
- Host: ftp.yourdomain.com (or your server's IP address)
- Username: your FTP username
- Password: your FTP password
- Port: 21 (or 22 for SFTP, if enabled)
Click Quickconnect. Once connected, your local computer's files appear on the left and your server's files on the right — drag and drop between them to upload or download.
4. Where to Upload Your Files
Your website's public files belong in the httpdocs (or public_html) folder. Anything outside that folder isn't accessible from the web — useful for storing backups or private scripts.
Troubleshooting Connection Issues
- Connection timed out: your firewall or ISP may be blocking port 21 — try SFTP on port 22 instead, or enable Passive Mode in FileZilla's settings.
- 530 Login incorrect: double-check for extra spaces in the username/password, or reset the password in Plesk.
- Files uploaded but site unchanged: confirm you uploaded to
httpdocs, not the account's root folder.
