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Troubleshooting

Fix common issues with your website, backups, and hosting performance.

How to Back Up and Restore Your Website

Create full backups of your website and database in Plesk, download them for safekeeping, and restore in case of a problem.

Jul 29, 2026
Website Not Loading? 8 Common Fixes to Try First

A quick troubleshooting checklist to diagnose and fix the most common reasons a website goes down or won't load.

Jul 29, 2026
How to Read Error Logs to Diagnose Website Issues

A practical introduction to reading error logs, so you can diagnose problems before opening a support ticket.

Jul 29, 2026
Common FTP Connection Errors and How to Solve Them

The most frequent FTP connection problems and the specific settings that usually resolve each one.

Jul 28, 2026
How to Clear Your Browser Cache When Changes Don't Appear

Why a change you made doesn't seem to show up, and how to clear both browser and server-level caching to see it.

Jul 27, 2026
What to Do When Your Website Is Down

A calm, methodical checklist for diagnosing why your site is down before panicking or contacting support.

Jul 26, 2026
Understanding "404 Not Found" Errors and How to Fix Them

Why 404 errors happen, why they matter for SEO, and how to redirect or fix broken links properly.

Jul 25, 2026
How to Fix a "500 Internal Server Error"

A step-by-step troubleshooting process for one of the most common and vague-sounding website errors.

Jul 24, 2026
What to Do When an Email Attachment Won't Send

The common size and format limits behind a failed attachment, and how to work around them.

Apr 25, 2026
How to Diagnose a Website That's Slow for Some Visitors But Not Others

Why a site can feel fast to you but slow to others, and how to systematically narrow down the cause.

Apr 24, 2026
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